Nova Mart Refund Policy

This Refund Policy outlines how returns and refunds are handled. By placing an order, you agree to the terms below.

1. Eligibility for Returns

Returns may be accepted for items that meet return eligibility requirements. Products must be unused, in original condition, and in original packaging where applicable.

2. Return Requests

To request a return, customers should contact support with their order number and details. We may request additional information such as photos or proof of issue.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Opened or used products
• Personal care items
• Perishable goods
• Items marked as non-returnable

4. Refund Process

Once a return is reviewed and approved, refunds may be issued to the original payment method. Processing time may vary depending on payment provider and banking system.

5. Shipping Costs

Shipping costs are generally non-refundable unless required by applicable laws or due to an error on our part.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately. We may request photos and order details to resolve the issue quickly.

7. Late or Missing Refunds

If you have not received your refund, please check with your bank or payment provider. If issues persist, contact Nova Mart support for assistance.

8. Contact Us

For all refund-related questions, contact us at support@novamartsale.com or call 469-422-8726.